Terms of Service

Effective date: [EFFECTIVE DATE] · Axiom Agentic (ABN 91 109 105 964)

Plain-English starting template. Please have a lawyer review before relying on it. Fill [GOVERNING STATE] and [NOTICE PERIOD].

1. Our services

We provide done-for-you AI front-office services — which may include an AI voice receptionist, appointment booking, CRM and automation, missed-call text-back, email marketing, chat widget, quote follow-up, review generation and responses, dead-lead revival, social posting, referral triggers, and AI-search (GEO) visibility — as set out in the package the Client selects.

2. What we do not provide

We do not provide bookkeeping or accounting, large-scale technical SEO, quote generation (we follow up on quotes you create), legal/financial advice, or a human support team beyond AI chat plus our support staff. Nothing we provide is professional advice.

3. Fees & payment

Setup fees and monthly fees are as quoted for the chosen package. Monthly plans are billed in advance. Annual / EOFY upfront offers are billed as agreed at sign-up. Prices are in AUD and may include or exclude GST as stated at sign-up.

4. Fair-use

Plans include fair-use limits on metered items (AI receptionist call minutes, SMS volume, phone numbers, GEO). Usage beyond fair-use may be billed at cost-plus, with notice.

5. Term, cancellation & refunds

Monthly plans are ongoing and may be cancelled with [NOTICE PERIOD] notice; setup fees are non-refundable once work has begun. For annual/upfront plans, refunds for undelivered service will be handled consistently with the Australian Consumer Law. Our consumer-law guarantees cannot be excluded.

6. Client responsibilities

The Client agrees to provide accurate business information, hold the rights to any content/branding supplied, comply with applicable laws when using the service, and not use the service for unlawful, misleading or harmful purposes.

7. AI disclosure & communications

The Client acknowledges our calls are made by an AI assistant that identifies itself as AI, and authorises us to operate communications (calls, SMS, email) on the Client's behalf in compliance with Australian law, including consent and opt-out handling.

8. Third-party platforms

Our service relies on third-party platforms. We are not liable for outages or changes outside our control, but we maintain failover and monitoring to minimise disruption.

9. Intellectual property

We retain ownership of our systems, templates, prompts and configurations. The Client retains ownership of the Client's own data, content and customer information.

10. Liability

To the extent permitted by law, our liability is limited to re-supplying the service or refunding the fees paid for the affected service. We are not liable for indirect or consequential loss. Nothing limits rights that cannot be excluded under the Australian Consumer Law.

11. Confidentiality & privacy

Each party will keep the other's confidential information confidential. Personal information is handled per our Privacy Policy.

12. Governing law

These terms are governed by the laws of [GOVERNING STATE], Australia.

13. Changes

We may update these terms; the current version is published on axiomagentic.net. Continued use after changes means acceptance.

Contact: admin@axiomagentic.net